Messaging in Aico is handled through email notifications. The Aico installation team or your system administrator will set this up for you. 

You might receive emails because of the following:

• You are on a subscription list
• You have received a direct notification
• The document is in an error state

You are on a subscription list

A subscription list is a list of documents from a specified shared dashboard list chart. The list might, for example, contain all documents waiting for approval or documents that are now 24 hours late. These notifications can be sent out each time a new document is added to the list or once/twice a day showing all the documents on the list.

Your administrator can configure the subject and content of these emails. 

The message can contain a list of any of the following: 

• all the documents from that shared dashboard
• the newly added document
• a link to a dashboard

You have received a direct notification

These notifications are sent to authorised users who are selected to perform desired actions, for example, to sanction an approval request. 

These direct notifications are generated when someone submits a document that required additional approval and chooses your name from a list of approvers.

The document is in an error state.

Aico's Background service will send out error messages where the document goes into an error state. For example, when a transfer error occurs.